Deposit stuck? Issue with a bet? Can't access your account? Visit the fbb77 Help Center — we're always here with live chat, email support, and detailed guides to help you out.
Choose Whichever Method You're Most Comfortable With
The fastest option. Just click the chat button at the bottom right of the website or app and you're good to go. Chat in Bengali.
Active NowEmail us for detailed help with complex issues. It's easy to attach screenshots and documents, and you'll have a written record of the conversation.
support@fbb77.asiaMost common issues can be resolved using the guides on this page — no need to contact support at all.
500+ GuidesSeparate Sections for Every Type of Issue
A straightforward guide to the most frequently asked topics
Open fbb77.asia or the app and log in with your phone number and password. Once logged in, your balance will appear at the top.
There is a "+" or "Deposit" button next to your balance in the top right corner. Click it to see the list of available payment methods.
Select "bKash" from the list. Enter the deposit amount — minimum ৳500. Your registered bKash number will be filled in automatically.
A payment request will appear in your bKash app or via USSD. Confirm with your PIN. Once successful, your fbb77 balance will be credited automatically.
Your balance usually updates within 1–3 minutes. If it has not updated after 5 minutes, contact us via live chat with your payment reference number.
Log in, click the profile icon in the top right corner, and select the "Withdrawal" option.
Choose bKash, Nagad, or Rocket — whichever you'd like to receive funds on. Make sure the number matches your registered number.
Enter the amount you want to withdraw — minimum ৳1,000. Double-check your mobile number; sending to the wrong number is very difficult to reverse.
For your security, an OTP will be sent to your registered number. Use it to confirm the withdrawal.
Most withdrawals are processed within 15 minutes. It may take a little longer between 1 AM and 5 AM. If you still haven't received your funds after 30 minutes, please reach out via Live Chat.
Select "Sports Betting" from the navigation. You'll see a list of all available sports including cricket, football, and kabaddi. Click on the sport of your choice.
Pick a match from today's or upcoming fixtures. Click on it to see all available betting markets.
Click on the odds for your preferred outcome — such as "Match Winner" or any other market. It will be added to your bet slip on the right.
Enter your stake on the bet slip. Your potential winnings will be calculated automatically. When everything looks good, tap the "Place Bet" button.
If your bet is placed successfully, you will receive a confirmation message and it will appear in the "My Bets" section. Once the match ends, any winnings will be added to your balance.
Log in to your account and look for the "Account Verification" or "Verify Account" option under the Profile or Settings menu. Click on it.
Take clear photos of both the front and back of your NID. Make sure all details are legible. Keep the file in JPG or PNG format and under 2 MB.
Take a selfie holding your NID — both your face and the NID details must be clearly visible. Make sure you're in good lighting.
Upload all required documents and click "Submit". fbb77 typically completes verification within 24–48 hours.
If verification is successful, you will be notified by email or push notification. If it is rejected, you will be told why — make the necessary corrections and resubmit.
Most issues can be resolved on your own
This issue is most commonly caused by network problems or browser cache.
This is usually caused by a temporary delay.
There can be several reasons behind a login issue.
Match results can sometimes take a little time to come through.
Certain conditions must be met in order to receive a bonus.
This may be caused by an outdated app version or low device memory.
The current status of each service is shown here.
Status updates every 5 minutes · Last updated: a few minutes ago
Support statistics for the last 30 days.
Always include the relevant transaction's Reference number and Screenshot have it on hand — it will speed up the resolution.
Many issues can be sorted out on your own, which saves time. That said, for some situations it is best to contact support directly.
Running into issues with online betting is perfectly normal. Deposits taking time to reflect, confusion over bet results, or the app closing unexpectedly — these kinds of minor hiccups can happen on any platform. The fbb77 Help Center exists precisely for these moments, to get you back on track as quickly as possible.
Live chat is the cornerstone of fbb77's support service. For users in Bangladesh, the ability to communicate in Bangla is especially important. Many platforms require you to write in English, which can make it difficult to explain your issue fully. fbb77's support team speaks Bangla, so just say what is on your mind — directly and in your own words.
Fbb77's average live chat response time is 3–5 minutes — which is quite fast for Bangladesh's online betting sector. During off-peak hours (4:00 AM–8:00 AM) you can expect even quicker replies. On major match days or during peak gaming hours, wait times may be a little longer. If your issue isn't urgent during those times, try resolving it yourself using the guides on this page.
Email support works a bit differently. It takes longer, but it's the better option for complex issues that need a detailed explanation. For example, if you had a problem with a transaction from a few days ago, it's more effective to write it all out by email and attach screenshots than to use live chat. When emailing, include a brief description of the issue in the subject line — something like "Deposit Reference: BKASH-12345 — Balance not received". This helps the support team route your message to the right department faster.
One thing many people don't know about the fbb77 Help Center is that you can reach live chat support even without being logged in. If you're locked out of your account, just open the chat and share your phone number — the support team will verify your identity and help you regain access.
KYC and account verification at fbb77 is a straightforward process. All you need is a clear photo of your National ID or passport, plus a selfie — that's it. Skipping KYC can cause issues with withdrawals, especially for larger amounts, so it's best to complete verification as soon as you open your account.
To view your bet history and transaction records, go to the "My Bets" and "Transaction History" sections of your account. You can filter by date and see full details for each bet or transaction. If you're unsure about the outcome of a bet, take note of the reference number and contact support — they can verify it against the match data.
Fbb77 support will never ask for your password, OTP, or full card number. If anyone does, it's a scam.
If you receive a suspicious message, contact us directly via support@fbb77.asialet us know.
The fbb77 Help Centre isn't just for technical issues. If you ever feel that betting is getting out of control, or you find yourself feeling the urge to play every day — you can talk to fbb77 support about that too.
Our support team handles these situations with complete discretion. Setting deposit limits, temporarily suspending your account, or closing it permanently — all of this can be arranged with the help of support. fbb77's on the Responsible Gaming page You can find more details on this topic.
If you feel that someone in your family may be betting excessively, you can also reach out to support. fbb77 takes these situations seriously and handles them with the utmost confidentiality.
A few simple steps can go a long way toward a smooth experience at fbb77. First, complete your KYC as soon as you open your account — this prevents any hold-ups when you withdraw later. Second, keep your registered phone number active, as it is needed for OTP verification and support contact.
If you use the app, keep push notifications enabled. You'll get updates on bonus offers, balance changes after a win, and withdrawal confirmations — all in one place. It's the easiest way to stay on top of things.
Fbb77's FAQ Page Check it regularly — it's where you'll find the latest updates and changes. New payment methods and any updates to betting rules are announced there first. fbb77 always aims to keep its users informed ahead of anyone else.
Common questions about account verification and betting records